PRIVACY POLICY

1. Introduction

Florida Quality Roof Solution Corp. (“FQRS,” “we,” “our,” or “us”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, maintain, and disclose information when you visit our website, submit a form, respond to our advertisements, request an estimate, schedule an appointment, or communicate with us.

By using our website or submitting information to us, you acknowledge this Privacy Policy. Where consent is required by law, we will request it separately.

2. Information We Collect

Depending on how you interact with FQRS, we may collect the following categories of information:

Contact Information

• Name
• Phone number
• Email address
• Property or project address
• Preferred contact method

Project and Service Information

• Type of roofing, window, or door service requested
• Property details and project requirements
• Appointment preferences
• Information submitted when requesting an estimate or consultation
• Photographs, documents, and other project-related information you voluntarily provide

Communications and Preferences

• Calls, emails, and text message communications
• Appointment and follow-up records
• Marketing communication preferences
• SMS consent and opt-out records

Technical Information

When you visit our website, certain technical information may be collected through standard website functionality or technologies that may be implemented in the future. Depending on the technologies in use, this may include browser type, device information, IP address, pages visited, referral source, and website interactions.

We do not intentionally request sensitive personal information through our standard lead forms.

3. How We Collect Information

We may collect information through:

• Our Website: Contact forms, estimate requests, appointment requests, and other forms you complete.
• Online Advertising Platforms: Lead forms, advertisements, and other interactions through Facebook, Instagram, Google, and YouTube.
• Direct Communications: Phone calls, text messages, emails, and other communications with our team.
• Customer Relationship Management: Information received through our website, advertising campaigns, and direct communications may be entered into or transferred to HighLevel, our customer relationship management and communications platform.
• Project Coordination: Information provided during inspections, estimates, scheduling, and project execution.

4. How We Use Information

FQRS may use personal information to:

• Respond to inquiries and requests for estimates.
• Contact prospective customers about requested services.
• Qualify and manage leads.
• Schedule inspections, appointments, and consultations.
• Prepare estimates, proposals, and project documentation.
• Coordinate roofing, window, and door projects.
• Send appointment confirmations, reminders, follow-ups, and service notifications.
• Send marketing communications where permitted and where any required consent has been obtained.
• Manage customer relationships and maintain communication records.
• Evaluate advertising campaigns and improve our lead-generation processes.
• Maintain website functionality and security.
• Comply with applicable laws and protect our legal rights.

We do not use personal information for purposes materially different from those described here without providing additional notice or obtaining consent where required.

5. Customer Relationship Management and Communications

FQRS uses HighLevel to manage contacts, organize leads, maintain communication records, and support follow-up and automated communications.

Information submitted through advertising forms, our website, or direct communications may be processed through HighLevel so that our team can respond to inquiries, coordinate appointments, and manage customer relationships.

HighLevel may process information on our behalf to provide its services. Its handling of information is also subject to its applicable terms and privacy practices.

6. Advertising Platforms

FQRS advertises and generates leads through platforms that may include Facebook, Instagram, Google, and YouTube.

When you submit a lead form or interact with an advertisement, the information you provide may be collected by the relevant platform and transmitted to FQRS.

Each platform operates under its own privacy policy and terms. FQRS does not control all information collection practices of these independent platforms.

Our use of these platforms does not mean that FQRS sells your personal information or authorizes these platforms to use information received by FQRS for their own independent marketing purposes.

7. Cookies, Analytics, and Advertising Technologies

Our website may use cookies or similar technologies necessary for website functionality.

At the time this policy is published, FQRS does not intentionally use Google Analytics or Google website-tracking technologies on its website, based on our current understanding of our configuration.

FQRS may implement analytics tools, advertising pixels, conversion tracking, or similar technologies in the future to measure advertising performance and understand website interactions.

If such technologies are implemented, we will update this policy as appropriate and provide notices or obtain consent where required by applicable law.

Advertising platforms may independently collect information when you interact with their services or advertisements, subject to their respective privacy policies and settings.

8. How We Share Information

FQRS does not sell personal information. We do not share personal information with third parties for their own independent marketing or promotional purposes.

We may disclose or permit the processing of information in the following limited circumstances:

• Service Providers: We use service providers, including HighLevel and other vendors necessary to support our business operations. Depending on the services in use, providers may process information on our behalf for contact management, communications, project coordination, website functionality, or related business purposes.
• Customer-Requested Services: We may provide relevant information to parties when reasonably necessary to fulfill a service you request or coordinate a project, subject to applicable requirements.
• Legal and Safety Requirements: We may disclose information when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect rights, safety, property, or prevent fraud.
• Business Transactions: Information may be transferred as part of a merger, acquisition, restructuring, or sale of business assets, subject to applicable law.

We do not authorize service providers to use personal information obtained on behalf of FQRS for their own independent marketing purposes.

Mobile Information and SMS Consent

Mobile phone numbers, SMS opt-in data, and consent records will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be processed by service providers solely as necessary to support FQRS communications and operations, subject to applicable requirements.

9. Text Messages and Electronic Communications

Depending on your interactions with FQRS and your communication preferences, we may contact you by phone, email, or text message regarding:

• Requests for estimates or consultations
• Appointment confirmations and reminders
• Project-related updates and notifications
• Responses to inquiries and follow-ups
• Marketing promotions and service offerings, where permitted and where any required consent has been obtained

Marketing text messages: Where required, FQRS will obtain the appropriate consent before sending marketing text messages using automated technology. Consent to receive marketing messages is not a condition of purchasing goods or services where prohibited by applicable law.

Message frequency: Message frequency may vary.

Message and data rates: Standard message and data rates may apply, depending on your wireless plan.

Opt-out: You may reply STOP to a text message to request that marketing text messages stop. You may also contact us using the information in the Contact Us section.

Help: Reply HELP where supported or contact us directly for assistance.

Opting out of marketing messages does not necessarily prevent us from sending non-marketing communications that are permitted by law, such as certain service-related or transactional messages. We will honor applicable opt-out requirements.

If you provide a phone number to FQRS, you represent that you are authorized to provide that number. Any consent you provide must be given through the applicable disclosure and consent process.

10. Data Security and Retention

FQRS takes reasonable measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

No electronic transmission or storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including lead management, customer service, project documentation, legal obligations, dispute resolution, and enforcement of agreements.

Retention periods may vary depending on the type of information and the circumstances in which it was collected.

11. Your Choices and Privacy Requests

You may contact FQRS to request access to, correction of, or deletion of personal information, subject to applicable law and any legal or operational requirements that require us to retain certain records.

You may also opt out of marketing emails using the unsubscribe mechanism provided in the email and request that marketing text messages stop by replying STOP.

To submit a privacy request, contact:

We may need to verify your identity before acting on a request.

12. Third-Party Websites

Our website or advertisements may link to third-party websites, services, or platforms. FQRS is not responsible for the privacy practices or content of websites we do not operate.

We encourage you to review the privacy policies of those third parties.

13. Children’s Privacy

Our website and services are intended for adults seeking roofing, window, door, or related property services. They are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through our standard website forms.

If you believe a child has submitted personal information to us, please contact us so we can review the matter.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or legal requirements.

The updated version will be posted on our website with a revised effective date.

15. Contact Us

For questions about this Privacy Policy or our handling of personal information, contact: